(Green) Alert

Alert

Flu Clinic Dates announced

2021 Flu Vaccination Clinics

As part of this year’s flu vaccination campaign, we hosted our first drive-thru vaccination clinic at Otley on Saturday 18 September for patients aged 65 and over. While we were delighted with the unprecedented high number of patients who attended, this did unfortunately result in some localised traffic congestion with some patients having to wait longer than we would have hoped for their vaccination.

While the vast majority were understanding and appreciative, unfortunately and very sadly, there were a minority of patients who were both rude and abusive to our staff. Needless to say, this is totally unacceptable and as part of our zero tolerance policy, will not be tolerated.

As part of our overall plans to vaccinate as many of our eligible patients as soon as possible, our staff and doctors had given up their own time on a Saturday to run this clinic for the benefit of our patients. While appreciating that some patients had to wait for quite some time, this was no excuse for the behaviour of a few individuals and if there is a further repeat of this unacceptable type of behaviour, then we will be taking appropriate action against those individuals involved.

We are pleased to advise that we vaccinated just over 1,300 patients, but due to the associated traffic issues and waiting times, we will be making changes to our subsequent drive-thru clinics to ensure the numbers of patients attending are more manageable, waiting times are shorter and that the local roads are kept clear.

Thank you to the vast majority of our patients who were very appreciative and for all your kind comments. We will be providing details of various future clinic dates and times over the coming weeks.

Welcome to Debenham Group Practice 

COVID-19 Update
 
With the recent substantial increase in infection rates, we ask that patients continue to please contact us by phone or online (using eConsult) as you have been doing. We are facing unprecedented demands for our services and will need to continue to adjust how we use our clinician’s time to best support our patients - particularly those who need us the most. Please note that it also still remains a requirement for anyone visiting the surgery or dispensary to wear a face covering. Thank you for your continued support and understanding.

Due to on-going social distancing requirements across the NHS, we need to continue with the process whereby only one person can enter the building at a time when collecting medication. We have increased our dispensary opening times to try and reduce/minimise the need for queuing, but it would also help if those who are able, collect their medication midweek rather than the traditionally busier times of Monday and Friday. Thank you.

For anyone attending an appointment, when you arrive at the surgery please remain in your vehicle and telephone reception. A clinician will come out to you. For anyone dropping off a sample, please ensure this is packaged securely with the appropriate paperwork and post this through the letterbox

Additional COVID-19 information can be found here.

We will keep you updated with regard to any developments. Thank you for your ongoing assistance.


Zero Tolerance

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Closure Afternoons

No appointments will be available between 13.00 - 18.30 on the below dates, as staff will be undertaking vital GP training and education.

13 October 2021

11 November 2021

8 December 2021

10 February 2022

9 March 2022


The Debenham Project

The Debenham Project logo

The Debenham Project helps carers who are looking after relatives or friends who suffer from dementia.  If you are interested in learning more, contact http://www.the-debenham-project.org.uk/ Or phone 01728 862003.

 

 

OPENING TIMEs

Click here for Surgery Opening Times

Click here for Dispensary Opening Times


CONTACT US

Tel:  01728 860248

Address:

Debenham Surgery, Low Road, Debenham, Stowmarket, IP14 6QU

Email:

IESCCG.Debenham-Group@nhs.net

Use for general and non-medical queries only.

Mailbox is usually checked once or twice a day.

 

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